Help

1. Navigation Help

2. Help with the first order

3. Orders

4. Products

5. Shipping

6. Returns

7. Payment

8. Customer Account

9. Privacy

10. Contacts

11. Terms and Conditions

1. Navigation Help

I am looking for a particular item.

You can use our search engine to find a specific product.
You can enter the item number that you find in the store. Ex: Pirouette Dress.
You can also describe the item you are looking for. Ex: Blue Body.

I want to refine my search without seeking a specific item

If you want to display only the girls’ clothing, it is possible!
To the left of your screen you can find the filters Girls and Boys.
To delete a filter set, click again on the filters.
You can also to use our search engine: for example, you can choose to display only the dresses, the clothing for size 2 years, or blue clothes.

I want to review the entire store/ edit my search

You’ve searched and you want to change the criteria?
Scroll back to your selection and uncheck the criteria that you no longer wish to see appear.
To delete the filter set Girls or Boys, to the left of your screen, click again on the filters.

I cannot find an item on the website

Despite your search on Bonton’s website, you cannot find the item you are looking for?
You can contact our Customer Service describing to them more precisely the item of your search (type of product, color, size, material…). We will reply as soon as possible.

2. Help with the first order

Are you shipping outside of France? In which European country? Japan? United States?

We deliver in :
Andorrea, South Africa, Albania, Algeria, Germany, Argentina, Armenia, Australia, Austria, Bahrein, Belgium, Bolivia, Brazil, Bulgaria, Canada, Cap Verde, China, Chyprus, Colombia, Costa Rica, Ivory Coast, Croatia, Cuba, Denmark, Egypt, Spain, Estonia, United States, Finland, France, Georgia, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, Feroes Islands, Inda, Indonasia, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Maldives, Malta, Morocco, Martinique, Mauritious island, Mauritania, Mexico, Moldavia, Monaco, Montenegro, Norway, New Zealand, Paraguay, Netherlands, Poland, French Polynesia, Portugal, Qatar, Dominicaine Republic, Check Republic, Reunion island, Romania, United Kingdom, Russia, Saint-Marin, Serbia, Singapore, Slovaquia, Slovania, Sweden, Switzerland, Thailand, Tunisie, Turquia, Ukrainia, Uruguay, Venezuela, Viet Nam.

What are the shipping fees?

The delivery fees are given each time you add an item to your cart.

The delivery fees, except items of furniture, are detailed in the table below.

CountriesShipping fees
Belgium 13 €
France 7 €
Germany 13 €
Italy 15 €
Japan 29 €
Netherlands 13 €
Spain 15 €
Switzerland 15 €
United Kingdom 15 €
United States 26 €

For orders including fourniture, the delivery fees depend on the weight of the items, the number of items, and the country of delivery.

For more information on delivery fees for other countries, please contact our client service by email eshop@bonton.fr or by phone +33 1 48 06 30 55.

What is the delivery time?

For each order placed before 3 p.m., Monday through Friday, we ship your order the same day. Delivery is provided through the services of Relais Colis, Chronopost or Colissimo 48 hour for Metropolitan France, Corsica and Monaco, or Colissimo International for other destinations.
You can follow your « order » in your order tracking on your account when your package is delivered to the mail.

Colissimo Suivi 48h GLS

The delivery date of your order will be given when entering your shipping address.

The estimated delivery dates associate are detailed in the table below.

CountriesDelivery date
Belgium 3-6 days
France 2-5 days
Germany 3-6 days
Italy 5-8 days
Japan 7-10 days
Netherlands 4-7 days
Spain 5-8 days
Switzerland 4-7 days
United Kingdom 4-7 days
United States 8-11 days

For more information on delivery time for other countries, please contact our client service by email eshop@bonton.fr or by phone +33 1 48 06 30 55.

What happens if I am absent at the time of delivery?

In the absences of the recipient of the order, your order will be delivered to the postal contact point indicated on the calling card left in your mailbox.
Your package will be held at the postal contact point during a period of 15 calendar days from the day after filing the release notice.
At the end of that period the package will be returned. If the timeout is caused by you (the shipping address you provided is incorrect, or you have not picked up the package within 15 days time), the forwarding costs will be your responsibility.

What are the methods of payment?

We only accept payment by bank card: Carte Bleue, Visa, Mastercard, and American Express.
Carte Bleue - Carte Visa - Carte Mastercard - Carte American Express
We also accept Paypal payment.
Paypal Payment
Payments by money order, check, transfer, refund or cash on delivery are not accepted.
The cards ELECTRON in the Visa network and the cards MAESTRO in the MASTERCARD network are not accepted as part of the online payment on our website.

Can I pay with credit issued to me by a Bonton store?

Credit is not usable on the Bonton website. We invite you to visit the shop if you want to use your credit.

Can I use a coupon distributed in a Bonton store on the website?

The coupons distributed in the store are not valid on the Bonton online store. Only the advantage codes sent in your newsletter can be used on the website.

How to benefit from offer codes?

In the space “offer code” located at the bottom of your basket.
If you have a code, enter it into the box to automatically receive your offer.
If you want an offer code on your next order, you can subscribe to our newsletter.

How to benefit from offer codes?

In the space “offer code” located at the bottom of your basket.

If you have a code, enter it into the box to automatically receive your offer.
If you want an offer code on your next order, you can subscribe to our newsletter.

Is the payment secure?

Payment is 100% secure.
The transactions on www.bonton.fr are secured by the payment system of our partner. Ogone.

All information exchanged to process the payment is encrypted by SSL. This data cannot be detected, intercepted, or used by others. It is not stored on our computer systems.

When you are requested to enter your credit card number, you can check from your browser that you are in a secure area. These areas are identifiable through the address that begins with https and includes “secure.ogone.com” as well as a closed padlock or key at the bottom of your browser.

For your security, Ogone verifies that the connection with your browser is well secured before sending your financial data. Ogone is a technical service provider and does not deal with disputes arising from orders. These must be settled directly with www.bonton.fr or from your bank.

Are my bank details kept?

No information of a banking nature is stored on our website. Your bank details are entered directly on the secure server of our technical and financial partner Ogone.
The banking information you give is encrypted on your computer and will never circulate unencrypted on the Internet.

3. Orders

Is there a minimum order?

No, we do not set a minimum order.

How to order

Your order takes places in several steps:

Step 1: Add items to your cart

Each item is presented in a form detailing product characteristics (product photos, composition, price, etc). You can zoom in on products. This form is available by browsing the different sections of the online catalog.

To add an item to your cart, go to its page.
Then select the size and /or the color you want. Click on «add to cart«. The basket at the top right of your screen informs you that your addition has been added by indicating the number of items it contains.

You can then decide to finalize your order or continue shopping online.

Step 2: Validate your cart

To finalize your order, you must first click on your cart and confirm your selection.

Click on your order to access the page summary of your order. You then have the option to change the size and the quantity of items you have selected.

The participation fee for delivery is specified delivery in France by default. You can change the delivery country to simulate the amount of fees you will be charged.

A promotion offer code is also reserved for you. If you have received one of our offer codes, please enter it in the specified location to enjoy your advantage. All of our codes are reserved for our best customers but sometimes we announce them in our newsletter anyway.

The total amount of VAT on products and participation in delivery costs are also specified. Click the "Check out" button to save your cart and continue your order.

Step 3: Entering your delivery and billing information

You now go to a form to input your delivery and billing information.

If you have already placed an order on www.bonton.fr, you have an account.
Sign in using your email address and password; this way you will not have to refill your delivery and billing information. You will still be able to indicate the new address if necessary.

The fields marked with an asterisk (*) are required fields.

The first form is for your delivery information. Fill out these fields with the greatest accuracy because they will be used by the Post Office to ship your order. If you want it to be delivered to a business, you should fill in the company name in the field "Company".

By default, your billing information will be the same as your delivery, but you can choose a different billing address. Check the option. A new form to complete proceeds.

We then ask you to enter your email address and a password of your choice. This information will be helpful to receive your order confirmation email and access the status of your order from your Client Account.

Your participation in shipping fees is calculated according to the country that you indicated in your delivery information. Please specify to the side of the estimated date field of which is the latest date to receive your order. Verify your information and click "Continue with my order".

Step 4: Choice of options and methods of payment; order summary

You now go to a screen allowing you to choose your options for receiving our newsletter. You can always change these options by accessing your account.

Select your method of payment by which you will pay for your order.

More information on payment options.

Check the full details of your order through this order summary at the top of your screen. You may at any time change the contents of your cart as well as your delivery and billing information.

After submitting your information you will be redirected to the secure payment screen of our payment partner Ogone.

Step 5: Secure Payment

You will then access the secure payment screen of our partner. Ogone.

Fields are available to enter your credit card number and expiry date and the 3 digit security code numbers on the back of your card. 4 digits will be required if you are using an American Express card.

If your payment is accepted, you will be redirected to an order confirmation screen of our website.

If your payment is not accepted, you have 3 attempts to reenter your credit card details. After the third refusal, you will be redirected on our site to a screen telling you the refusal of your payment. Contact our Customer Service by email eshop@bonton.fr or by phone +33 1 48 06 30 55 to find out why and find a solution together to finalize your order.


Step 6: Shipment of your Order

With the acceptance of your payment you will receive within minutes an email confirming your order.
Save this email. The latter contains the details of your order, your delivery and billing information, the estimated delivery date and the amount you paid online.

Your receipt will be issued only when your order has been prepared by our logistics center.
At the end of this preparation, you will receive another email informing you of the departure of your order. You can then download your receipt in PDF format by clicking on the link provided in the email that will redirect you to your customer account.

Has my order been taken into account?

On acceptance of your payment, you are redirected on our website to a screen of your order confirmation. Then a few minutes after, you will get an email confirmation summarizing the details of your order.

If you do not receive this email, please contact our Customer Service indicating the time, date and amount of the order.

We will then confirm if the order has been properly taken into account or if it is necessary to validate it.

I cannot add items to my cart.

The smooth operation of our website requires the use of JavaScript technology. Verify that the authorization of JavaScript is enabled on your browser. (Internet Explorer, Firefox, Safari).

If the problem persists, check that your firewall, or other network security software, does not block access to our website. In some cases it is necessary to disable this protection for access.

Can I buy a product that is no longer available?

We only sell products that are available in stock. Contact our Customer Service to find out where to buy this item: in stores, or on our website after a certain period. We will take your information to contact you when the product becomes available again.

Can I pick up my order in the store?

Orders placed on our website are shipped from our logistics center, so you cannot pick up your order in the store.

I still have not received my order, is this normal?

First, check that your order has been taken into account: after the acceptance of your payment, you should have received an email order confirmation.

An email was sent to inform you of the shipping of your order. If after 10 days you have not received any notice of transit by the Post Office in your mailbox, contact Customer Service.

I want to order in large quantities, what do I do?

You can contact Sales Management of Bonton France at the following address eshop@bonton.fr.

Can I change/cancel my order?

To ensure timely delivery, we prepare and ship your order within hours of confirmation of your cart, therefore we cannot change your order.

4. Products

Are the prices shown inclusive of all taxes?

Yes the prices listed are inclusive of all taxes. You will not have to pay additional taxes.

The breakdown of the charges that influence your order are specified in your cart, order confirmation, and receipt.

Is there a sizing guide?

You can consult our sizing guide here. If in doubt, please contact our Customer Service.

How do you assemble the Bonton furniture? Do you provide manuals?

For every purchase of furniture in do-it-yourself (cabinet, dresser, highchair…), Bonton includes directions in your package. To download, click the following links.

5. Shipping

Are you shipping outside of France? In which European country? Japan? United States?

We deliver in Andorrea, South Africa, Albania, Algeria, Germany, Argentina, Armenia, Australia, Austria, Bahrein, Belgium, Bolivia, Brazil, Bulgaria, Canada, Cap Verde, China, Chyprus, Colombia, Costa Rica, Ivory Coast, Croatia, Cuba, Denmark, Egypt, Spain, Estonia, United States, Finland, France, Georgia, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, Feroes Islands, Inda, Indonasia, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Maldives, Malta, Morocco, Martinique, Mauritious island, Mauritania, Mexico, Moldavia, Monaco, Montenegro, Norway, New Zealand, Paraguay, Netherlands, Poland, French Polynesia, Portugal, Qatar, Dominicaine Republic, Check Republic, Reunion island, Romania, United Kingdom, Russia, Saint-Marin, Serbia, Singapore, Slovaquia, Slovania, Sweden, Switzerland, Thailand, Tunisie, Turquia, Ukrainia, Uruguay, Venezuela, Viet Nam.

What are the shipping fees?

The delivery fees are given each time you add an item to your cart.

The delivery fees, except items of furniture items, are detailed in the table below.

CountriesShipping fees
Belgium 13 €
France 7 €
Germany 13 €
Italy 15 €
Japan 29 €
Netherlands 13 €
Spain 15 €
Switzerland 15 €
United Kingdom 15 €
United States 26 €

For orders including fourniture, the delivery fees depend on the weight of the items, the number of items, and the country of delivery.

For more information on delivery fees for other countries, please contact our client service by email eshop@bonton.fr or by phone +33 1 48 06 30 55.

What is the delivery time?

For each order placed before 3 p.m., Monday through Friday, we ship your order the same day. Delivery is provided through the services of Relais Colis, Chronopost or Colissimo 48 hour for Metropolitan France, Corsica and Monaco, or Colissimo International for other destinations.
You can follow your « order » in your order tracking on your account when your package is delivered to the mail.

Colissimo Suivi 48h GLS

The delivery date of your order will be given when entering your shipping address.

The estimated delivery dates associate are detailed in the table below.

CountriesDelivery date
Belgium 3-6 days
France 2-5 days
Germany 3-6 days
Italy 5-8 days
Japan 7-10 days
Netherlands 4-7 days
Spain 5-8 days
Switzerland 4-7 days
United Kingdom 4-7 days
United States 8-11 days

For more information on delivery time for other countries, please contact our client service by email eshop@bonton.fr or by phone +33 1 48 06 30 55.

What happens if I am absent at the time of delivery?

In the absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the calling card left in your mailbox. Your package will be held at the postal contact point during a period of 15 calendar days from the day after filing the release notice. At the end of that period the package will be returned. If the timeout is caused by you (the shipping address you provided is incorrect, or you have not picked up the package within 15 days time), the forwarding costs will be your responsibility.

Where do I pick up my package?

For every order placed on the website, you receive an email reminding you of the delivery address that you have provided. In case of absence during the delivery, a notice of our partner will tell you what post office you will receive your package.

Can I change my shipping address/ contents of the delivery?

Once the order is confirmed, you will no longer be able to make any changes. In fact, to guarantee timely delivery, we prepare and ship your order within hours after confirmation of your cart. However, you can change your default address for future orders in the “My Contact” section of your account.

6. Returns

How do I make a return?

As required by law, you have a period of fifteen (15) days from the date of receipt of your order to return the ordered products.

Please send back the returns to : 

The Other Store chez ADS Picardie IDF
BONTON
Service retour Bâtiment °10
Parc de Chanteloup – Prologis
D57 - 77550 Moissy-Cramayel
FRANCE

The procedure below must be fully respected:

  • Login to your account with your email address and password to complete your return application form. You must print this return form before completing. Without this return slip, the return will not be taken into account by The Other Store, on behalf of Bonton.
  • Products must be returned in their original packaging with labels and any accessories in perfect condition for resale. Therefore, they should not have been worn, washed or damaged.
  • Any return must be made by registered mail with the return receipt because failing to take into account the loss of products during transportation of return can take place.
  • Return fees are the sole responsibility of the customer.
  • Please note : Your country (destination of goods) may apply customs duty on this import. In this case Colissimo International will contact you to pay the duty in order to get the goods. If you later return the goods to bonton.fr we will issue with a full refund for the cost of goods less any import duties bonton.fr may incur.

If the conditions mentioned above are met, you will be refunded the amount inclusive of taxes of the returned items and the initial delivery charge will be refunded if the full order is returned or if the items delivered did not match the order. Your refund will take effect within thirty (30) days of receipt of items. You will be refunded by credit to the bank account used for payment.

Is it possible to return my items to the Bonton store?

No, the returns are made only according to the procedure described above.

Have you received my returns?

We will send you an email as soon as your return is processed. If you have not received confirmation of receipt 15 days after your return, please contact Customer Service and we will contact you shortly. We recommend that you include in your message the reference number of your package.

What should I do if my package arrives damaged?

Upon receipt of your package, if you believe that the package shows signs of disrepair, you have the opportunity to: either refuse the package, it will be returned directly to the sender, or ask for a provision at your post office so you can open it in the presence of an agent.
If your package has been accepted by a third party, please fill out the contact form at the Post, or to make a claim with the claims department of GLS, a customer service representative will review your request and a response will be made as soon as possible. GLS France Service Complaints EC/SC/mb BP 93730 31037 Toulouse Cedex 1. In any case, you cannot accept the package with reservations.

My item is defective

Bonton gives the greatest attention to the quality of its products. If, however, despite all of the quality controls carried out, some defects are reported, we suggest that you report this problem in order to receive a new item or refund.
Please respect the return process and properly indicate the reason for return. In the case of defect on our part, you will have the opportunity to exchange your item (subject to availability) or receive a refund. In case of the reception of a non-corresponding item, Boton takes the responsibility of refunding the return fees at the level of the price list (Colissimo without registration) of the Post or UPS on March 1st of the current year.

7. Payment

What are the methods of payment?

We only accept payment by bank card: Carte Bleue, Visa, Mastercard, and American Express.


Carte Bleue - Carte Visa - Carte Mastercard - Carte American Express

We also accept Paypal payment.

Paypal Payment


Payments by money order, check, transfer, refund or cash on delivery are not accepted.

Are the cards Maestro and Electron accepted?

The cards ELECTRON in the Visa network and the cards MAESTRO in the MASTERCARD network are not accepted as part of the online payment on our website.

Can I pay with credit issued to me by a Bonton store?

Credit is not usable on the Bonton website. We invite you to visit the shop if you want to use your credit.

Can I use a coupon distributed in a Bonton store on the website?

Les coupons de réduction distribués en boutique ne sont pas valables sur la boutique en ligne Bonton. Seuls les codes avantages envoyés dans notre newsletter peuvent être utilisés sur le site.

Is the payment secure?

Payment is 100% secure. The transactions on www.bonton.fr are secured by the payment system of our partner. Ogone.

All information exchanged to process the payment is encrypted by SSL. This data cannot be detected, intercepted, or used by others. It is not stored on our computer systems.

When you are requested to enter your credit card number, you can check from your browser that you are in a secure area. These areas are identifiable through the address that begins with https and includes “secure.ogone.com” as well as a closed padlock or key at the bottom of your browser.

For your security, Ogone verifies that the connection with your browser is well secured before sending your financial data. Ogone is a technical service provider and does not deal with disputes arising from orders. These must be settled directly with www.bonton.fr or from your bank.

Are my bank details kept?

No information of a banking nature is stored on our website. Your bank details are entered directly on the secure server of our technical and financial partner Ogone. The banking information you give is encrypted on your computer and will never circulate unencrypted on the Internet.

My payment is refused, why?

You have up to 3 attempts to pay for your order. If none of these attempts is successful, your payment will be refused and you will be redirected on our website to a screen informing you of the refusal of your payment. Your payment may have been denied for various reasons: an error in entering your bank details, the amount of the order is higher than your financial reserves, etc.

Contact our Customer Service by email eshop@bonton.fr or by phone +33 1 48 06 30 55 to find out why and find a solution together to finalize your order. We remind you that the cards ELECTRON on the VISA network and the cards MAESTRO on the MASTERCARD network are not accepted through online payment on our website.

I paid by credit card but I have not received an email confirmation.

If paying by credit card worked and you have not received an email order confirmation within 5 minutes after placing your order, verify that the email is not in the spam mail. Otherwise, contact our Customer Service.

The bank verification sometimes takes a little longer (safety procedures) so that the order is not immediately authorized and has to be validated manually.

8. Client Account

To log into your account, simply enter the tab “My Client Account” in the top navigation bar. Your email and password will be requested on the Homepage. The password is the one you specified in your order form.

I forgot my password.

If you have forgotten your password, click on the link below to be redirected to the forgotten password form. An email will be sent to your email with your new password.

Forgotten password.

I want to edit my personal information.

According to the “Computing and Liberties” law of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. The website is registered with the National Commission for Computing and Liberties – CNIL under the number 1351361.

From your account you can modify your personal information and your options for receiving our newsletter. You can still exercise these rights by sending a letter to the following address or by email eshop@bonton.fr

E-boutique Bonton via The Other Store
11 rue de Poissy
75005 Paris
France

I want to track my order.

By accessing the order section of your Client Account you can monitor the state of your order.

How do I print my receipt?

Once your order is shipped, you can download your receipt in PDF format and print it.

How do I subscribe to the newsletter?

To subscribe to the newsletter go to the bottom of each page on the website.
You simply enter your email address and validate.
You can also subscribe in your client account (My Client Account), by selecting the “My Subscriptions” tab. You can subscribe to the newsletter on this page.

I cannot view the newsletter.

You can always view the content by clicking on the hyperlink “if you do not see this message click here”.
If you want to read our newsletter as a classic email, know that this problem may be due to the configuration of your email. You must authorize the display or “download” images from Bonton when opening the message. Unfortunately we cannot specifically direct you to the full extent as each email has various options. Feel free to contact us to give us your settings.

I do not want to receive the newsletter anymore.

To unsubscribe from the newsletter, you can click on the link at the bottom of your latest email asking you to unsubscribe. You can also unsubscribe in your account.

9. Privacy

We pledge to you, visitors and customers to our website, in order to guarantee the confidentiality of personal information you provide:

Our use of cookies policy

To process your order we must be able to know who you are and which products you are buying. To do so, we place small programs called cookies on your computer.

The cookies memorize the time of your visit, your identity (known thanks to your email and your password) and the content of your cart. After you have left our site, the information is stored for 30 days after which it is permanently deleted from our website.

Privacy

As a retailer, we collect a certain amount of information necessary to process orders. All information is treated with the utmost confidentiality.

According to the “Computing and Liberties” law of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. The website is registered with the National Commission for Computing and Liberties – CNIL under the number 1351361.

You can still exercise these rights by sending a letter to the following address or by email:

E-boutique Bonton via The Other Store
11 rue de Poissy
75005 Paris France
Email: eshop@bonton.fr

You can also modify your personal information from your account by loggin in using your email and password.


I wish to benefit from the tax removal

If you wish to benefit from the tax removal on your order, you have to respect the following criteria :

  • You live outside European Union more than 6 months a year
  • You have to pick up your parcel on the French territory
  • You have to be older than 15 years old
  • Your order must be superior to 176 € tax included
  • You have to leave the UE three months after your purchase

To be refunded of the VAT included after an order on your eshop BONTON, you must send an email to eshop@bonton.fr

If you respect these conditions, you will have to go to the customs for the refund of the VAT with the document delivered by our teams.