Shipping policy

Bonton delivers to the following countries of the European Union: France and Monaco, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, country-Bottoms, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Sweden (excluding special areas imposing the out-of-tax sale, in particular the French overseas departments)). For more information on delivery, the customer can contact customer service by e-mail: contact@bonton.fr

 

The products are delivered to the address provided by the customer when ordering. The customer must verify the completeness and compliance of the information he provides in Bonton. In the event of an error of the customer in the delivery address, the package will be returned by the carrier with the NPAI mention ("does not live at the address indicated"). In the event of delay and/or delivery error, the Customer can in no case engage the responsibility of Bonton in the event of a delivery defect, and the Bonton customer service will contact the customer for a second delivery of the customer . 

 

The customer is informed before the validation of his order of possible delivery methods for the ordered product as well as the deadlines and costs corresponding to each of these modes. 

 

The Customer must select the desired delivery method and give all the information necessary for the actual delivery of the product according to this mode. 

 

The customer is solely responsible for recovering the products delivered within the necessary deadlines. 

 

Bonton cannot be held responsible for delivery delays if they are attributable to the unpredictable and insurmountable fact of a third party to the contract or a case of force majeure. 

 

Delivery is offered from 150 € of purchase, in France only, in Colissimo with discount without signature.  

 

For any order placed online and confirmed on the site, the preparation of the order will take place within 2 working days, within the limits of available stocks. In the case of an order which would include one or more unavailable products, Bonton only sends the available products for the order and proceeds to the cancellation and therefore the reimbursement of unavailable products. Customer service will then contact as soon as possible with the customer. 

 

An email will be sent to you at the time of shipping products, provided that the email address indicated in the registration form does not include an error. Upon receipt of this email, you can take into account the delays of the carriers announced below. 

 

Colissimo: 

This delivery method guarantees the presentation of your package under 3 to 5 working days for the sum of 6.90 euros, in mainland France and Monaco only, from shipment thanks to the post and the Colissimo service (excluding time of control and preparation of the command). Deliveries are made from Monday to Saturday morning, except holidays. The package is supported by the Post Office and given to the delivery address indicated by the Customer. In the absence of the customer during delivery and if the packages of the package allow it, the factor will leave the package in the mailbox. Otherwise, a passing notice will indicate to the customer where to withdraw the package from the nearby post office for 15 days. 

 

International Colissimo : 

This delivery method is reserved for European countries and allows you to present your package between 5 to 8 working days from 7.90 euros. Delivery is only made from Monday to Friday except holidays. The package will be given against signature. In the event of absence during delivery, a passing notice with the contact details of the carrier will be filed to agree with a new presentation. Orders may be subject to any taxes and customs fees of the destination country and will be the responsibility of the customer. 

 

Our products are packaged in order to comply with vigor transport standards, and to ensure optimal protection of products during their delivery. The customer is asked to comply with these same standards when returning from the product. Any damage noted of a product on the return due to a problem of not respected packaging may result in partial refund or non-reimbursement of the product in the event of impossibility of resale as it is or in the event of worsening of the technical problem indicated. 

 

We recall that it is the customer's responsibility to inspect his packages upon receipt and to notify any anomaly (damage, damage to the package, a missing product compared to the delivery slip, broken products, delivery date not in accordance with normal deadlines from the delivery service, reference error, etc.) to the company Bonton, within 3 working days. In the event that such mentions have not been brought to the attention of Bonton, the product is deemed to be accepted by the customer and cannot be subject to any dispute concerning his delivery. 

 

You are responsible for the goods deposited in your hands as soon as they are given, the transfer of possession resulting in the transfer of risks.