Need help?

1. Customer Account


  • If you have forgotten your password, click on the link below to be redirected to the forgotten password form. An email will be sent to your email with your new password.


  • According to the “Computing and Liberties” law of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. The website is registered with the National Commission for Computing and Liberties – CNIL under the number 1351361.
    From your account you can modify your personal information and your options for receiving our newsletter. You can still exercise these rights by sending a letter to the following address or by email eshop@bonton.fr
    E-boutique Bonton via The Other Store
    11 rue de Poissy
    75005 Paris
    France


  • By accessing the order section of your Client Account you can monitor the state of your order.


  • Once your order is shipped, you can download your receipt in PDF format and print it.


  • To subscribe to the newsletter go to the bottom of each page on the website. You simply enter your email address and validate. You can also subscribe in your client account (My Client Account), by selecting the “My Subscriptions” tab. You can subscribe to the newsletter on this page.


  • You can always view the content by clicking on the hyperlink “View it online”. If you want to read our newsletter as a classic email, know that this problem may be due to the configuration of your email. You must authorize the display or “download” images from Bonton when opening the message. Unfortunately we cannot specifically direct you to the full extent as each email has various options. Feel free to contact us to give us your settings.

  • To unsubscribe from the newsletter, you can click on the link at the bottom of your latest email asking you to unsubscribe. You can also unsubscribe in your account.


  • You can contact our Customer service by mail: eshop@bonton.fr or by phone 01 48 06 30 55 (monday to friday from 10am to 1pm and 2pm to 6pm).

2. Orders


  • On acceptance of your payment, you are redirected on our website to a screen of your order confirmation. Then a few minutes after, you will get an email confirmation summarizing the details of your order.
    If you do not receive this email, please contact our Customer Service indicating the time, date and amount of the order.
    We will then confirm if the order has been properly taken into account or if it is necessary to validate it.


  • Orders placed on our website are shipped from our logistics center, so you cannot pick up your order in the store.


  • First, check that your order has been taken into account: after the acceptance of your payment, you should have received an email order confirmation.
    An email was sent to inform you of the shipping of your order. If after 10 days you have not received any notice of transit by the Post Office in your mailbox, contact Customer Service.


  • You can contact Sales Management of Bonton France at the following address eshop@bonton.fr.


  • To ensure timely delivery, we prepare and ship your order within hours of confirmation of your cart, therefore we cannot change your order.


  • Yes the prices listed are inclusive of all taxes. You will not have to pay additional taxes.
    The breakdown of the charges that influence your order are specified in your cart, order confirmation, and receipt.


  • For every purchase of furniture in do-it-yourself (cabinet, dresser, highchair…), Bonton includes directions in your package. To download, click the following links.

  • You can contact our Customer service by mail: eshop@bonton.fr or by phone 01 48 06 30 55 (monday to friday from 10am to 1pm and 2pm to 6pm).

3. Payment


  • We only accept payment by bank card: Carte Bleue, Visa, Mastercard, and American Express.We also accept Paypal payment.

    The cards ELECTRON in the Visa network and the cards MAESTRO in the MASTERCARD network are not accepted as part of the online payment on our website.


  • Credit is not usable on the Bonton website. We invite you to visit the shop if you want to use your credit.


  • Payment is 100% secure. The transactions on www.bonton.fr are secured by the payment system of our partner.
    All information exchanged to process the payment is encrypted by SSL. This data cannot be detected, intercepted, or used by others. It is not stored on our computer systems.
    When you are requested to enter your credit card number, you can check from your browser that you are in a secure area. These areas are identifiable through the address that begins with https and includes “secure.adyen.com” as well as a closed padlock or key at the bottom of your browser. For your security, Adyen verifies that the connection with your browser is well secured before sending your financial data. Adyen is a technical service provider and does not deal with disputes arising from orders. These must be settled directly with www.bonton.fr or from your bank.


  • You have up to 3 attempts to pay for your order. If none of these attempts is successful, your payment will be refused and you will be redirected on our website to a screen informing you of the refusal of your payment. Your payment may have been denied for various reasons: an error in entering your bank details, the amount of the order is higher than your financial reserves, etc.

    Contact our Customer Service by email eshop@bonton.fr or by phone +33 1 48 06 30 55 to find out why and find a solution together to finalize your order. We remind you that the cards ELECTRON on the VISA network and the cards MAESTRO on the MASTERCARD network are not accepted through online payment on our website.


  • If paying by credit card worked and you have not received an email order confirmation within 5 minutes after placing your order, verify that the email is not in the spam mail. Otherwise, contact our Customer Service. The bank verification sometimes takes a little longer (safety procedures) so that the order is not immediately authorized and has to be validated manually.


  • You can contact our Customer service by mail: eshop@bonton.fr or by phone 01 48 06 30 55 (monday to friday from 10am to 1pm and 2pm to 6pm).

4. Shipping


  • We deliver in Andorrea, South Africa, Albania, Algeria, Germany, Argentina, Armenia, Australia, Austria, Bahrein, Belgium, Bolivia, Brazil, Bulgaria, Canada, Cap Verde, China, Chyprus, Colombia, Costa Rica, Ivory Coast, Croatia, Cuba, Denmark, Egypt, Spain, Estonia, United States, Finland, France, Georgia, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, Feroes Islands, Inda, Indonasia, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Maldives, Malta, Morocco, Martinique, Mauritious island, Mauritania, Mexico, Moldavia, Monaco, Montenegro, Norway, New Zealand, Paraguay, Netherlands, Poland, French Polynesia, Portugal, Qatar, Dominicaine Republic, Check Republic, Reunion island, Romania, United Kingdom, Russia, Saint-Marin, Serbia, Singapore, Slovaquia, Slovania, Sweden, Switzerland, Thailand, Tunisie, Turquia, Ukrainia, Uruguay, Venezuela, Viet Nam.


  • The delivery fees are given each time you add an item to your cart.
    For orders including fourniture, the delivery fees depend on the weight of the items, the number of items, and the country of delivery.
    For more information on delivery fees for other countries, please contact our client service by email eshop@bonton.fr or by phone +33 1 48 06 30 55.


  • For each order placed before 1 p.m., Monday through Friday, we ship your order the same day. Delivery is provided through the services of Relais Colis, Chronopost or Colissimo 48 hour for Metropolitan France, Corsica and Monaco, or Colissimo International for other destinations. You can follow your « order » in your order tracking on your account when your package is delivered to the mail.

    The delivery date of your order will be given when entering your shipping address.


  • In the absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the calling card left in your mailbox. Your package will be held at the postal contact point during a period of 15 calendar days from the day after filing the release notice. At the end of that period the package will be returned. If the timeout is caused by you (the shipping address you provided is incorrect, or you have not picked up the package within 15 days time), the forwarding costs will be your responsibility.


  • For every order placed on the website, you receive an email reminding you of the delivery address that you have provided. In case of absence during the delivery, a notice of our partner will tell you what post office you will receive your package.


  • Once the order is confirmed, you will no longer be able to make any changes. In fact, to guarantee timely delivery, we prepare and ship your order within hours after confirmation of your cart. However, you can change your default address for future orders in the “My Contact” section of your account.

5. Returns and refunds


      • As required by law, you have a period of fourteen (15) days from the date of receipt of your order to return the ordered products.
        Please send back the returns to :

        BONTON
        126 Avenue Jean-Jaurès
        94200 IVRY SUR SEINE
        FRANCE

        The procedure below must be fully respected:
        Login to your account with your email address and password to complete your return application form. You must print this return form before completing. Without this return slip, the return will not be taken into account by The Other Store, on behalf of Bonton.
        Products must be returned in their original packaging with labels and any accessories in perfect condition for resale. Therefore, they should not have been worn, washed or damaged.
        Any return must be made by registered mail with the return receipt because failing to take into account the loss of products during transportation of return can take place.
        Return fees are the sole responsibility of the customer. Returns are free for "So Colissimo Point Retrait" orders with the prepaid voucher.
        Please note : Your country (destination of goods) may apply customs duty on this import. In this case Colissimo International will contact you to pay the duty in order to get the goods. If you later return the goods to bonton.fr we will issue with a full refund for the cost of goods less any import duties bonton.fr may incur.
        If the conditions mentioned above are met, you will be refunded the amount inclusive of taxes of the returned items and the initial delivery charge will be refunded if the full order is returned or if the items delivered did not match the order. Your refund will take effect within thirty (30) days of receipt of items. You will be refunded by credit to the bank account used for payment.

        It is not possible to return my items to the Bonton store, the returns are made only according to the procedure described above.


      • We will send you an email as soon as your return is processed. If you have not received confirmation of receipt 15 days after your return, please contact Customer Service and we will contact you shortly. We recommend that you include in your message the reference number of your package.


      • Bonton gives the greatest attention to the quality of its products. If, however, despite all of the quality controls carried out, some defects are reported, we suggest that you report this problem in order to receive a new item or refund. Please respect the return process and properly indicate the reason for return. In the case of defect on our part, you will have the opportunity to exchange your item (subject to availability) or receive a refund. In case of the reception of a non-corresponding item, Bonton takes the responsibility of refunding the return fees at the level of the price list (Colissimo without registration) of the Post or UPS on March 1st of the current year.

6. Others


    • To process your order we must be able to know who you are and which products you are buying. To do so, we place small programs called cookies on your computer. The cookies memorize the time of your visit, your identity (known thanks to your email and your password) and the content of your cart. After you have left our site, the information is stored for 30 days after which it is permanently deleted from our website.


    • If you wish to benefit from the tax removal on your order, you have to respect the following criteria :
      You live outside European Union more than 6 months a year
      You have to pick up your parcel on the French territory
      You have to be older than 15 years old
      Your order must be superior to 176 € tax included
      You have to leave the UE three months after your purchase
      To be refunded of the VAT included after an order on your eshop BONTON, you must send an email to eshop@bonton.fr
      If you respect these conditions, you will have to go to the customs for the refund of the VAT with the document delivered by our teams.


    • You can contact our Customer service by mail: eshop@bonton.fr or by phone 01 48 06 30 55 (monday to friday from 10am to 1pm and 2pm to 6pm).