CURRENTLY
PLEIN ÉTÉ COLLECTION
NEWS
SUMMER 2022
*Bonton delivers worldwide only ready-to-wear and small decoration.
Each order placed before 1 pm (from Monday to Friday) is being prepared on the same day.**
Orders placed after 1 pm will be prepared with priority on the next working day.**
**The preparation time may be extended by several days during promotional periods such as Sale, Private Sales, Outlets, etc.
FOR READY-TO-WEAR AND SMALL DECORATION
For worldwide orders placed with Global-e
The delivery is operated by DHL and the shipping costs may differ depending on the destination.
For Spain and Belgium
For France
The standard home delivery will be charged 5,90€ for each order worth less than 100€.
The pick-up point standard delivery will be charged 3,90€ for each order worth less than 100€.
The standard and pick-up point delivery is therefore free for an order worth more than 100€.
You will be able to select the pick-up point of your choice before confirming your order.
Once your order has been placed, a confirmation email will be sent to you. An email confirming the dispatch of your order will also be sent to you around 48 hours after your order confirmation, giving you the tracking number of your parcel. The delivery person does not request any signature during the delivery.
The express delivery will be charger 9,90€.
You can make your order delivered free of charge in one of our stores (see our stores' list HERE)
How does it work ?
WHAT IS THE FASTEST DELIVERY METHOD ?
The fastest delivery method is the Express chronopost delivery for which the average delay is:
*Those delays can be extended during promotional periods such as Sales, Private Sales, Outlets, etc.
FOR FURNITURES ORDERS (AVAILABLE ONLY FOR FRANCE, SPAIN AND BELGIUM)
Our furniture items can only be shipped in France, Spain and Belgium.
Delivery time may vary from 10 to 21 days.
The furniture delivery is operated by Guisnel who will contact you to schedule a delivery date.
The costs for furniture deliveries may vary depending on the product's weight and destination.
Bonton covers 50% of the shipping costs for the outward journey.
If you are willing to send back a furniture item, the return costs will be entirely at your expense.
Furniture delivery is free for orders worth more than 1500€.
List of delivery costs
WHAT HAPPENS IF I AM NOT HERE WHEN MY PARCEL IS BEING DELIVERED ?
It all depends on the delivery method you chose:
Once your order is dispatched, a confirmation email will be sent to you. The tracking number of your order will be given to you in that email, which enables you to follow its conveyance, except for furniture.
You can also track your order by following this link or on your customer account in the ‘Orders’ section by clicking on ‘Track my order’.
For any worldwide orders placed with Global-e
If your parcel tracking number has not changed after 72 hours, please feel free to contact Global-e Customer Service HERE.
An investigation will be launched with the carrier to quickly locate your package.
For French, Spanish and Belgium orders
If your parcel tracking number has not changed after 72 hours, please feel free to contact us at contact@bonton.fr or HERE.
You can also join us on the phone (+33 (0)1.83.75.69.95) from Monday until Friday, 9:30am-12:30pm and 2pm-5:30pm.
HELLO SUNSHINE !
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Psssit : A bit of patience, the e-mail can take up to 48 hours to arrive