WHAT DO I DO IF MY PAYMENT HAS BEEN REFUSED?

If you believe that your payment has not gone through, please check that no confirmation emails have been sent to you as well as that no order is showing as “pending” in your customer area. If nothing is showing, you can try and place your order again with a new bank card.

HOW SOON WILL I BE DEBITED AFTER CONFIRMING MY ORDER?

Your bank account will be debited the moment the payment is confirmed online. If a model is found to be out of stock despite all of our best efforts when preparing our orders, we will issue a refund as soon as possible

HOW DO I PAY FOR MY ORDER ONLINE?

Several payment methods are proposed on the Bonton website:

• VISA, MASTERCARD & AMERICAN EXPRESS cards
• PayPal

CAN I USE A CREDIT NOTE RECEIVED IN-STORE ON THE WEBSITE?

The BONTON website does not propose payment by credit note.

DO YOU PROPOSE PAYMENT BY GIFT CARDS ONLINE?

Bonton accepts digital gift cards purchased from our bonton.fr website

These gift cards are only valid online and cannot be used in the stores.

CAN I GET AN INVOICE?

To receive your invoice, please contact our customer service department by telephone on +33 (0)1 48 06 30 55 (non-premium rate number) or by email at contact@bonton.fr

CAN I BENEFIT FROM TAX-FREE SHOPPING ONLINE?

The BONTON e-store does not propose a Tax Free service. No tax-free shopping form will be sent out.

IS YOUR WEBSITE SECURE?

We secure 100% of the transactions performed via our website. We use SSL encryption technology to protect your bank details. This information does not transit directly via our website and cannot be accessed by a third-party. You can place your order with total peace of mind.