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Retour et Remboursement

WHAT IS THE PROCEDURE FOR RETURNING GOODS?

For orders placed via Global-e (i.e. outside France, Belgium, the UK and Spain)

  • Log into the returns portal

Visit the “Returns and refunds” section on our bonton.fr website and then click the “Go to the returns portal”, button ensuring that you have your order number and the email address you used to place the order. Once logged in, indicate which items you would like to return and the reasons for returning them. Our partner DHL Express will handle the return.

  • Prepare your parcel

Print out the return documents from the returns portal. These will also be sent to you by email. Put the unworn items back in the original packaging and reuse your parcel thanks to the self-adhesive strip. Attach the return label you have printed to your parcel and place the returns slip inside it. The sales invoice, which will also be printed with the return documents, should be given to the haulier.

  • Send your parcel back

Visit www.dhl.com website and enter your country in the drop-down menu entitled “Choose a location”. Choose from among the two return options, then click on: - “Contact DHL Express” to schedule a collection at the address of your choice - “Locate sites” to drop off your parcel in a DHL depot.

  • You will receive your refund

You will receive your refund within a period of 14 working days (the usual period). For returns outside France, the return carriage costs are at the customer’s expense and will be deducted from the refund. These will be displayed when entering the details of your return on the returns portal.

Your ask concerns FRANCE UK BELGIUM SPAIN:

-The customer service department may be contacted by email (eshop@bonton.fr) from Monday to Friday, from 9:30 AM to 1 PM and from 2 PM to 6 PM.and by telephone on +33 (0)1 83 75 69 95 from 9:30 AM to NOON

For the rest of the world:

FOR ANY QUESTIONS CONCERNING YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT HERE

ARE EXCHANGES POSSIBLE?

Exchanges are not possible. You must return your items and place a new order.

WILL YOU RECEIVE A REFUND FOR THE RETURN CARRIAGE COSTS?

For orders via Global-E

You’ll find further information here

HOW SOON WILL I RECEIVE MY REFUND?

A refund will be issued for the returned orders within a period 14 working days from the date on which the parcel is received.

WHAT DO I DO IF I HAVE LOST MY RETURN LABEL (in the case of an order in France)?

We slip a prepaid label in with your order. If you are unhappy with your item, you then have the possibility to return it to us free of charge. If you have lost the prepaid label, please contact the customer service department who will send you a new one by email.

WHAT DO I DO IF MY ITEM IS DEFECTIVE?

If, despite all of the care and attention we pay when preparing your order, you nevertheless find that model does not meet our demanding quality standards, we invite you to contact the Customer Service Department

Your ask concerns FRANCE UK BELGIUM SPAIN:

-The customer service department may be contacted by email (eshop@bonton.fr) from Monday to Friday, from 9:30 AM to 1 PM and from 2 PM to 6 PM.and by telephone on +33 (0)1 83 75 69 95 from 9:30 AM to NOON

For the rest of the world:

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