Return and refund
WHAT ARE THE RETURN CONDITIONS?
The Customer has 14 full days to return the ordered Product(s), without having to give a reason or bear any costs other than those provided for in this section. This period begins on the day after delivery of the order, or on the first working day following delivery, or on the day the last Product is delivered if the order is delivered in several instalments.
BONTON cannot be held responsible if the Customer provides an incorrect delivery address.
For deliveries within mainland France: returns are free.
If you would like to return your parcel:
Please contact Customer Service at contact@bonton.fr
Our team will send an email containing a Colissimo return label.
Attach one part of this return label to your return parcel. Please also include the delivery note that came with your order, circling the products you are returning.
Prepare your parcel and drop it off:
- At a post office
- In your letterbox before 8:00 a.m. Remember to submit a request at www.laposte.fr/retourbal
If you use a post office or a retailer in the La Poste network, remember to have your proof of posting stamped or signed. This will allow you to track your return and serve as proof if you need to make a claim.
For deliveries outside mainland France, you are responsible for return costs and any customs duties.
Include the delivery note that originally came in your parcel with your return parcel, marking the product or products you are returning.
2) Send the items back as soon as possible using a carrier of your choice (Colissimo, DHL, FedEx or UPS; we recommend choosing a tracked service) to the following address:
BONTON Returns Department
1 rue des lacs
Parc Log. de l'Aube Entrée Sud
10800 Moussey
France
As stated in our terms and conditions of sale, you are responsible for return shipping costs.
Once we receive the parcel and have checked the items, we will issue a refund directly to the payment method used for the purchase.
If you paid with a gift voucher or an e-gift card, it will be recredited.
Please keep your proof of posting safe in case you need to make a claim.
If you would like to make a second return for your order, please contact BONTON Customer Service at contact@bonton.fr
BONTON advises that no refund can be issued until the Product(s) concerned have been received and their condition checked.
BONTON will refund the Customer no later than 14 days after the date on which it is informed of the Customer’s decision to withdraw. However, we may defer the refund until the Products have been recovered; the earlier of these dates will apply. If the Customer wishes to keep this amount as credit in their Bonton account to use against a future order, they must inform Customer Service when requesting the return.
When an order is placed using a discount voucher, the voucher’s value will be deducted from the store credit or refund in proportion to the value of the items ordered.
If the recipient of the Products named on the order form is not the person who paid for the purchase, BONTON will, in all cases, refund the person who made the payment if the right of withdrawal is exercised.
Returns are free for one return per order delivered in mainland France.
If the Customer wishes to make an additional return for an order that has already had one return, they must contact Customer Service for approval. The Customer will be responsible for the shipping costs.
For more information on sending an additional return parcel, please contact BONTON Customer Service at contact@bonton.fr
BONTON allows orders placed on its website to be returned to BONTON stores (excluding department stores), provided they are exchanged for a product of equal or greater value from the current or permanent collection. No refunds for online purchases will be issued in store.
HOW CAN YOU GET A REFUND OR STORE CREDIT ON BONTON.FR?
Once your return has been received at our warehouse, a credit will be generated and automatically refunded to your account.
This refund will be credited to your bank card or PayPal account no later than 7 working days after the products are received.
If, however, you would prefer to keep this amount as credit in your Bonton customer account to pay for a future order, simply inform Customer Service as soon as possible. This credit will be valid for 1 month from its issue date. If you have credit when you place an order, it is automatically deducted from the amount payable.
Bonton also advises that no store credit or refund can be issued until the item or items concerned have been received and their condition checked.
CAN YOU EXCHANGE AN ITEM FROM YOUR BONTON.FR ORDER?
We offer exchanges for all orders, regardless of the country of delivery.
If you would like an exchange, go to the "Make a return" tab at the bottom of our website. Then select "Exchange the item". Once your exchange request has been registered, your new order will be sent when our workshop receives your return parcel.
HOW CAN YOU CONTACT CUSTOMER SERVICE?
Customer Service is available to help with any further questions Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding public holidays.
You can email us at contact@bonton.fr
