Back and refund
What are the return conditions?
The Customer has a period of 14 frank days to return the ordered product (s), without having to motivate his decision or to bear other costs than those provided for in this article. This period runs from the day after the first working day following the order day delivery day or the delivery day of the last product when the order is subject to staggered delivery in several times.
Bonton cannot be held responsible if the customer incorporates his delivery address incorrectly.
For deliveries made in mainland France: The return costs are free.
If you want to make a return of your package:
We invite you to contact customer service at the following email address: contact@bonton.fr
Our team will send an email containing a Colissimo return slip.
Part of this slip is to be glued on the return package. Please also join inside your package, your delivery voucher present during reception, on which you will have surrounded the products to be returned.
Prepare your package and place it:
- in post office
- in your mailbox before 8:00 a.m. without forgetting to make a request on www.laposte.fr/ Retourbal
If you opt for a post office or a merchant of the La Poste network, do not forget to have the cachet or the signature affixed. This proof of deposit will allow you to follow the delivery of your return or in the event of a complaint.
For deliveries outside mainland France: returns are at your expense as well as any customs taxes.
Join your delivery voucher (initially present in your package) to your return package, on which you will have notified the product (s) to return.
2) return the articles with the carrier of your choice as soon as possible (Colissimo, DHL, FEDEX, UPS, we recommend you select a delivery monitoring) to the following address:
Bonton Return service
1 rue des Lacs
Log. South entrance dawn
10800 Moussey
France
As indicated in our general conditions of sale, the return costs are your responsibility.
Upon receipt of the package and subject to the control of the items, we will reimburse directly on the means of payment used for the purchase.
If you have paid with a voucher or a gift card, it will be recredited.
We invite you to preciously keep proof of filing, in the event of a complaint.
If you wish to make a second return for your order, please contact Bonton customer service at the following email address: contact@bonton.fr
Bonton informs that no refund may take place before having previously received and controlled the conformity of the state of the product (s) concerned by this request.
Bonton will reimburse the customer at the latest within 14 days from the date on which he is informed of the customer's decision to withdraw. However, we will be able to postpone the reimbursement until product recovery, the date chosen is that of the first of these facts. If the customer wishes to keep this amount in the form of having on his Bonton account in order to use it as a deduction of a future order, he must inform customer service when his return request.
When an order is placed with a reduction voucher, the value of the reduction voucher will be deducted from the amount of having or reimbursement in proportion to the amount of the items ordered.
In the event that there is no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the reimbursement of the sum, in the event of the exercise of the right to Reviving, will be carried out by Bonton, in all cases, to the one who made the payment.
The return is offered within the limits of a return by order, delivered to mainland France.
If the Customer wishes to make an additional return to an order having already benefited from a first return, the Customer must contact customer service so that it validates the request. It should be noted that the shipping costs will be borne by the customer.
To obtain more information on the return of your additional return package, we invite the customer to contact Bonton customer service at the following email address: contact@bonton.fr
How to obtain a refund or a credit on bonton.fr?
As soon as your return is received in our warehouses, a credit will be generated and reimbursed automatically to your account.
This refund will be made by recredit of your bank card or your PayPal account, at the latest within 7 working days from the receipt of the products.
If however you wish to keep this amount in the form of having on your Bonton customer account in order to use it in payment of a future order, you just need to inform your customer service as soon as possible. This credit will be valid for 1 year from its date of issue. When you have a credit and make an order, it automatically deduces from the amount to be paid.
Furthermore, Bonton informs you that no having or refund may take place before having previously received and controlled the conformity of the state of the article (s) concerned by this request.
Is it possible to exchange an item on your order on bonton.fr?
We are unable to propose the exchange of articles.
If you wish to exchange one or more article (s) of your order, you must first return the items concerned by your request and then make a new order.
How to contact your customer service?
Customer service remains at your disposal for any additional information from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding holidays.
You can contact him by email at contact@bonton.fr