Back and refund
WHAT ARE THE RETURN CONDITIONS?
The Customer has a period of 14 clear days to return the Product(s) ordered, without having to justify their decision or incur any costs other than those provided for in this article. This period runs from the day after or the first working day following the day of delivery of the order or from the day of delivery of the last Product when the order is delivered in several installments.
BONTON cannot be held responsible if the Customer incorrectly indicates their delivery address.
For deliveries made in mainland France: return costs are free.
If you wish to return your package:
We invite you to contact Customer Service at the following email address: contact@bonton.fr
Our team will send an email containing a Colissimo return slip.
Part of this slip must be stuck on the return package. Please also enclose inside your package, your delivery note present upon receipt, on which you will have circled the products to be returned.
Prepare your package and drop it off:
- At the post office
- In your mailbox before 8:00 a.m. without forgetting to make a request on www.laposte.fr/inversebal
If you choose a post office or a merchant in the La Poste network, do not forget to affix the stamp or signature. This proof of deposit will allow you to follow the delivery of your return or in the event of a complaint.
For deliveries outside mainland France: returns are at your expense as well as any customs taxes.
Attach your delivery note (initially present in your package) to your return package, on which you will have notified the product(s) to be returned.
2) Return the items with the carrier of your choice as soon as possible (Colissimo, DHL, Fedex, UPS, we recommend that you select tracking delivery) to the following address:
BONTON Return Service
1 lake street
Park Log. de l'Aube South Entrance
10800 Moussey
France
As indicated in our general conditions of sale, return costs are your responsibility.
Upon receipt of the package and subject to inspection of the items, we will reimburse directly to the means of payment used for the purchase.
If you paid with a voucher or e-gift card, this will be re-credited.
We invite you to keep the proof of deposit carefully, in the event of a complaint.
If you wish to make a second return for your order, please contact BONTON Customer Service at the following email address: contact@bonton.fr
BONTON informs that no reimbursement can take place before having previously received and checked the conformity of the condition of the Product(s) concerned by this request.
BONTON will reimburse the Customer no later than 14 days from the date on which it is informed of the Customer's decision to withdraw. However, we may defer reimbursement until recovery of the Products, the date chosen is that of the first of these events. If the Customer wishes to keep this amount in the form of a credit in their Bonton account in order to use it as a deduction from a future order, they must inform Customer Service when requesting a return.
When an order is placed with a discount voucher, the value of the voucher will be deducted from the amount of the credit or refund in proportion to the amount of the items ordered.
In the event that there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for the purchase, the reimbursement of the sum, in the event of exercise of the right of waiver, will be made by BONTON, in all cases, to the person who made the payment.
The return is free within the limit of one return per order, delivered in Metropolitan France.
If the Customer wishes to make an additional return on an order that has already benefited from a first return, the Customer must contact Customer Service so that they can validate the request. Please note that shipping costs will be the responsibility of the Customer.
To obtain more information on the return of your additional return package, we invite the Customer to contact BONTON Customer Service at the following email address: contact@bonton.fr
The BONTON company authorizes returns of orders placed on its website in BONTON stores (excluding department stores), provided that they are exchanged for a product of equal or greater value from the current or permanent collection; no refund will be made in Storefor a purchase made online.
HOW TO GET A REFUND OR CREDIT ON BONTON.FR?
As soon as your return is received in our warehouses, a credit note will be generated and automatically refunded to your account.
This refund will be made by recrediting your bank card or your Paypal account, no later than 7 working days from receipt of the products.
If, however, you wish to keep this amount in the form of a credit in your Bonton Customer account in order to use it to pay for a future order, simply inform your Customer Service as soon as possible. This credit will be valid for 1 month from its date of issue. When you have a credit and you place an order, it is automatically deducted from the amount to pay.
Furthermore, Bonton informs you that no credit or refund can be made before having previously received and checked the conformity of the condition of the item(s) concerned by this request.
IS IT POSSIBLE TO EXCHANGE AN ITEM FROM YOUR ORDER ON BONTON.FR?
We offer exchanges for all orders, regardless of the country of delivery.
If you wish to make an exchange, go to the “Make a return” tab in Bottoms of our website. Then select the “Exchange item” option. Once your exchange request has been registered, your new order will be sent upon receipt of your return package to our workshop.
HOW TO CONTACT YOUR CUSTOMER SERVICE?
Customer Service remains at your disposal for any further information from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding public holidays.
You can contact him by email at contact@bonton.fr
