Terms of sale

Preliminary Article – Identification

This site is operated by ZED BT (hereinafter, “BONTON”), BONTON, a simplified joint stock company with a share capital of 1,000 euros, whose head office is at 466 Rue des Mercières 69140 Rillieux-la-Pape, registered in the Lyon Companies Trade Register under number 982 146 821, herself represented by Madame Émilie Zannier.

Article 1 – Our commercial policy

BONTON creates, designs, manufactures and markets ready-to-wear items, Accessories fashion, shoes, lifestyle products as well as furniture intended for children (hereinafter, the “ Products »).

BONTON has set up, alongside the stores it operates and its distribution network, an e-commerce distance sales system accessible to consumer customers (hereinafter, the “ Customer ") via the following URL: www.bonton.fr below, the “ Site »).

The purpose of these general conditions is to define the terms and conditions of the online sale and delivery of the Products, as well as to define the rights and obligations of the parties in this context.

The applicable version of the general conditions is the one consultable online on the Site on the date of the Customer's order. They may be supplemented, if necessary, by specific conditions of use for certain services offered on the Site, which supplement these general conditions and, in the event of contradiction, prevail over the latter.

The fact that BONTON does not avail itself at a given moment of any of the general conditions of sale cannot be interpreted as a waiver of the right to avail itself subsequently of any of the said conditions.

The nullity of a contractual clause does not entail the nullity of the general conditions of sale. The temporary or permanent non-application of one or more clauses of the general conditions of sale by BONTON cannot constitute a waiver on its part of the other clauses of the general conditions of sale which continue to have their effects.

The Site is accessible to all users of the internet network in principle 24 hours a day, 7 days a week, except interruption, scheduled or not, by BONTON or its service providers, for the purposes of its maintenance and/or security or in the event of force majeure or updating of the Site. BONTON cannot be held responsible for any damage, whatever its nature, resulting from unavailability of the Site.

BONTON does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will operate without breakdown or interruption. In this regard, it may freely and at its sole discretion determine any period of unavailability of the Site or its content. BONTON cannot be held responsible for data transmission, connection or network unavailability problems.

Article 2 – Buy on our Storeonline - Legal capacity

Legal capacity

The Site is accessible:

To any natural person with full legal capacity to commit to these general conditions. Any natural person who does not have full legal capacity can only access the Site with the consent of their legal representative.
To any legal entity acting through a natural person having the legal capacity to contract in the name and on behalf of the legal entity.

2. Acceptance of the general conditions

Acceptance of these general conditions by the Customer is indicated by a check box in the order form. This acceptance can only be full and complete. Any acceptance under reservation is considered null and void. The Customer who does not agree to be bound by these general conditions must not place an order on the Site.

Registration on the Site

Placing an order on the Site does not necessarily require the Customer to register on the Site by completing the form provided for this purpose.

In all cases, the Customer must provide theOutfit information marked as mandatory.

If the Customer decides to open a personal space, registration automatically results in the opening of an account in the name of the Customer (hereinafter, the “ Account "), giving him access to a personal space (hereinafter, the " Personal Space ") which allows it to manage its purchases in a form and according to the technical means that BONTON deems most appropriate.

The Client guarantees that all the information he gives in the registration form is accurate, up to date and sincere and is not tainted by any misleading character.

He undertakes to update this information in his Personal Space in the event of modifications (in particular: change of postal address), so that they always correspond to the above-mentioned criteria.

The Customer is informed and accepts that the information entered for the purposes of creating or updating his Account constitutes proof of his identity. The information entered by the Customer is binding upon validation.

The Customer can access their Personal Space at any time after identifying themselves using their login ID and password.

The Customer undertakes to use his Account personally and not to allow any third party to use it in his place or on his behalf, unless he bears full responsibility.

He is also responsible for maintaining the confidentiality of his username and password, any access to the Site using the latter being deemed to be carried out by the Customer. The latter must immediately contact BONTON using the contact details mentioned in article 2 hereof if they notice that their Account has been used without their knowledge. It recognizes BONTON's right to take all appropriate measures in such a case.

The order form contains theOutfit essential information for the order, the price of the products (including applicable taxes), the means of payment and the possible delivery terms as well as the delivery costs.

Article 3 – Product Characteristics – Map Gifts

Before any online order and in application in particular of the provisions of article L111-1 of the Consumer Code, the Customer can read, on the Site, the characteristics of each Product that he wishes to order.

The Products are offered for sale online while stocks last and depending on their availability, or subject to the possibility of ordering them if necessary.
The information concerning the Products, provided on each sales page, is that communicated to BONTON by the suppliers of these Products.
BONTON will ensure that the photographs and descriptions of the products on the Website are as faithful as possible to the products themselves. The Products offered for sale are described and presented with the greatest possible accuracy.

The Products comply with current French legislation and the standards applicable in France. The BONTON company cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the Customer to check with local authorities the possibilities of importing or using the Products you plan to order.

There E-gift cardBONTON is valid for 1 year from the date of purchase on the Site. When purchasing, a code will be sent by email to the Customer who can transfer it to the recipient or print it in paper format. There E-gift cardcan be used in one or more installments up to its amount and can be supplemented by another means of payment. However, it cannot give rise to any change, and cannot give rise to any exchange or refund, even partial, in particular in the event of loss, theft or damage or end of validity.

Article 4 – Order process

In order to place their order, the Customer must select the Product(s) they wish to purchase from the e-shop, making sure to check the choice of color and size options.

He can access the summary of his basket at any time as long as the order is not definitively validated and can correct any errors in the elements entered.

Once the selection is complete, you will need to validate the basket then move on to the next step “Delivery” in order to enter the billing and shipping address, and choose the desired delivery method. The Customer must ensure that the information necessary for delivery is clearly indicated.

To finalize the order, the Customer must choose the payment method and can then fill in the confidential information relating to the purchase of their basket on the secure interface, which will firmly and definitively formalize the sales contract.

An email is automatically sent to the Customer to confirm their order, provided that the email address indicated in the form does not contain an error.

This email confirms the order and summarizes the order reference number, the Products ordered by the Customer and their prices, the delivery terms of the Products, the terms and conditions of withdrawal via their Account and the address or link to customer service to which the Customer can send any questions regarding their order.

The Customer can follow the status of their order by consulting the “My account” section on the Site. For any questions relating to the tracking of their order, the Customer can contact BONTON Customer Service from Monday to Friday, 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding public holidays, by email: contact@bonton.fr

Article 5 – Price

The sales prices of the Products are displayed on the Site.

The sales prices of the Products indicated are expressed in Euros and are inclusive of all taxes (TTC) but do not include delivery costs, which are the responsibility of the customer and are invoiced in addition to the price of the products.

The sales prices of the Products are those in force on the date the Customer validates the order.

BONTON reserves the right, at its free discretion and according to terms of which it will be the sole judge, to propose promotional offers or price reductions.

Delivery costs will be indicated before final validation of the order by the Customer. The prices also do not take into account any promotional offers and personal reductions, indicated before the final validation of the order. Prices include Value Added Tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold by BONTON on the Site.

The prices of the Products may be modified by the BONTON company at any time, however, the prices cannot be modified once the Customer's order has been placed. In addition, if one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the sales price of the Products sold by BONTON on the Site.

Article 6 - Payment terms

For payment of the price of the Products and shipping costs, you can follow the terms indicated in your order form.

The full price of the Products is payable upon ordering. At no time can the amounts paid be considered as deposits or deposits. The Customer can pay for their order online by credit card: VISA, MASTERCARD, AMERICAN EXPRESS, Apple Pay and PayPal. The latter must indicate the number appearing on the front of their bank card, the expiration date of their bank card, the cryptogram appearing on the back of their bank card. The Customer guarantees to BONTON that he has the necessary authorizations to use the payment method he has chosen for his order, when validating his order form.

BONTON reserves the right to suspend or cancel any execution of an order and/or any delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum due by the Customer, in the event of a payment dispute during administration, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site.

It is also possible that BONTON requests supporting documents from the Customer before validating an order. Indeed, as part of an order verification procedure, BONTON may ask the Customer to send by e-mail, mail or fax a Outfit supporting documents. The order will then only be validated after receipt and verification of the elements sent. In the absence of receipt, within 15 days of placing the order, the order will be deemed automatically canceled.

The Customer can make his purchases with complete peace of mind; we undertake to do everything possible to ensure the security and confidentiality of data transmitted online, in particular bank details, via our payment partners. The Site uses a secure SSL (Secure Socket Layer) payment method which allows the encryption of bank details during their transmission over the network. The Customer can see that the transmission is encrypted by software when the padlock symbol appears in his browser. The transaction is carried out via its payment partners, who alone have the banking information provided on the site at the time of payment.

Once the order has been placed, the Customer will have the original invoice in the “My account” section on the Site.

BONTON retains full ownership of the Products sold until full payment of the price, delivery costs included.

Article 7 – Shipping

Bonton delivers to the following European Union countries: France and Monaco, Germany, Austria, Australia, Saudi Arabia, Belgium, Bulgaria, Brazil, Canada, China, Ivory Coast, Cyprus, Croatia, Denmark, United Arab Emirates, Spain, Estonia, United States, United Kingdom, Finland, Greece, Hungary, Ireland, Italy, Israel, India, Latvia, Lithuania, Luxembourg, Malta, Morocco, Mexico, Norway, CountriesBottoms, Poland, Portugal, Qatar, Czech Republic, Romania, Singapore, Switzerland, Slovakia, Slovenia and Sweden (excluding specific areas requiring tax-free sales, notably the French Overseas Territories).

For more information on delivery, the Customer can contact Customer Service by e-mail: contact@bonton.fr

The Products are delivered to the address provided by the Customer when ordering. The Customer must verify the completeness and conformity of the information he provides to BONTON. In the event of an error by the Customer in the delivery address, the package will be returned by the carrier with the mention NPAI (“does not live at the address indicated”). In the event of a delay and/or delivery error, the Customer cannot under any circumstances hold BONTON liable in the event of non-delivery, and BONTON customer service will contact the Customer for a second delivery at the Customer's expense.

The Customer is informed before validation of his order of the possible delivery methods for the Product ordered as well as the deadlines and costs corresponding to each of these methods.

The Customer must select the desired delivery method and provide all the information necessary for the effective delivery of the Product according to this method.

The Customer is solely responsible for recovering the Products delivered within the necessary time frame.

BONTON cannot be held responsible for delivery delays if these are attributable to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure.

Delivery is free from 150 € of purchase (excluding the United States and United Kingdom), by Colissimo with delivery without signature.

For any order placed online and confirmed on the Site, the order will be prepared within 2 working days, while stocks last. In the case of an order that includes one or more unavailable products, BONTON only ships the available Products in the order and cancels and therefore reimburses the unavailable products. Customer Service will then contact the Customer as soon as possible.

An e-mail will be sent to you at the time of dispatch of the Products, provided that the e-mail address indicated in the registration form does not contain an error. Upon receipt of this email, you will be able to take into account the delivery times of the carriers announced below.

Colissimo:

This delivery method guarantees the presentation of your package within 3 to 5 working days for the sum of 6.90 euros, in mainland France and Monaco only, from dispatch using the Post Office and the Colissimo service (excluding order processing and preparation time). Deliveries are made from Monday to Saturday morning, except public holidays. The package is picked up by the Post Office and delivered to the delivery address indicated by the Customer. If the Customer is absent during delivery and if the dimensions of the package allow it, the postman will leave the package in the mailbox. Otherwise, a delivery notice will indicate to the Customer where to collect the package from the nearby post office for 15 days.

Colissimo International:

This delivery method is reserved for European countries and allows you to present your package between 5 to 8 working days from 7.90 euros. Delivery is only from Monday to Friday except public holidays. The package will be delivered against signature. In the event of absence during delivery, a delivery notice with the carrier's contact details will be left to agree on a new presentation. Orders may be subject to any taxes and customs fees of the country of destination and will be the responsibility of the customer.

Chronopost:

This delivery method guarantees shipment of the package within 48 hours for the sum of 9.90 euros, in mainland France, from dispatch using the Chronopost service (excluding order processing and preparation time). Deliveries are made from Monday to Saturday, except public holidays. The package is taken care of by Chronopost and delivered to the delivery address indicated in the order. Parcel tracking is carried out on the site www.chronopost.fr/suivi with the transport voucher number of your package. If you are absent during delivery, an SMS will be sent to you, telling you where to collect your package from the nearest Relais Colis or Chronopost agency within 10 days. In the event of non-collection within the time limit set by the carrier, the products will be returned to the sender. Upon receipt of the package from the sender, the Site www.bonton.fr will reimburse the Customer for the amount of the products ordered on the basis of the price invoiced, excluding delivery costs.

Relay Point: This delivery method allows you to be delivered to one of the relay points in mainland France, or in Europe. The preparation and delivery costs to a relay point are 4.90 euros. The average delivery time to a relay point is 5 working days. You will be informed by email of the arrival of your parcel in relay; You have 10 working days from the date the email is sent to collect your order, upon presentation of valid identification. At the end of the period, the package will be considered abandoned and will no longer be the subject of any complaints. The site www.bonton.frwill reimburse the Customer for the amount of the products ordered on the basis of the price invoiced, excluding delivery costs. The choice of relay point is made after payment.

UPS: This delivery method (express delivery) is reserved for shipping packages to European countries except Cyprus from 12.90 euros. It allows the Customer to present their package within 48 hours to 72 hours.

DHL: This delivery method is reserved for shipping packages internationally (outside mainland France and Europe). It allows you to present your package between 3 and 5 working days from 19.90 euros.

Orders are subject to taxes and customs fees which are the responsibility of the customer/recipient.

Our products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during delivery. The Customer is asked to respect these same standards when returning a Product. Any damage noted to a Product upon return due to a problem with the level of packaging not respected may result in a partial refund or non-reimbursement of the Product in the event of impossibility of resale as is or in the event of worsening of the technical problem indicated.

We remind you that it is the Customer's responsibility to inspect their packages upon receipt and to notify any anomaly (damage, damage to the package, missing product compared to the delivery note, broken products, delivery date that does not comply with the normal delivery service deadlines, reference error, etc.) to the BONTON company, within 3 working days. In the event that such notices have not been brought to the attention of BONTON, the Product is deemed accepted by the Customer and cannot be the subject of any dispute concerning its delivery.

You are responsible for the goods placed in your hands as soon as they are physically delivered, the transfer of possession entailing the transfer of risks.

Article 8 – Packaging

We do not offer gift wrapping online.

Article 9 – Right of withdrawal and returns

The right of withdrawal will be exercised according to the terms provided for in the Consumer Code. A standard withdrawal form is reproduced in Appendix 2 hereof.

All Products may be subject to withdrawal, except those excluded by article L. 221-28 of the Consumer Code, reproduced below:

The right of withdrawal cannot be exercised for contracts:

The provision of services fully executed before the end of the withdrawal period and the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal;
The supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
The supply of goods made to the consumer's specifications or clearly personalized;
Supply of goods likely to deteriorate or expire quickly;
Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
Supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional;
WorksCare or repairs to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
Concluded at a public auction;
Provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period;
Supply of digital content not provided on a physical medium whose execution has begun after express prior agreement of the consumer and express waiver of his right of withdrawal.

The Customer has a period of 14 clear days to return the Product(s) ordered, without having to justify their decision or incur any costs other than those provided for in this article. This period runs from the day after or the first working day following the day of delivery of the order or from the day of delivery of the last Product when the order is delivered in several installments.

BONTON cannot be held responsible if the Customer incorrectly indicates their delivery address.

For deliveries made in mainland France: return costs are free.

If you wish to return one or more item(s), we invite you to follow the procedure below.

1) Go to our website, then find in Bottoms of page "Make a return".

2) Enter your "Order number", then your “Order email or delivery postal code”. Select the product(s) to return, then enter the reason for the return.

3) Then confirm your personal information, then validate your return request.

4) An email containing a return slip will then be sent to you.

5) Part of this slip must be stuck on the return package. Please also enclose inside your package, your delivery note present upon receipt, on which you will have circled the products to be returned.

6) Prepare your package, then drop it off at the postal center connected to your carrier, mentioned on your return label.

If you choose a post office or a merchant in the La Poste network, do not forget to affix the stamp or signature. This proof of deposit will allow you to follow the delivery of your return or in the event of a complaint.

Upon receipt of the package and subject to inspection of the items, we will reimburse directly to the means of payment used for the purchase. If you paid with a voucher, this will be re-credited.

We invite you to keep the proof of deposit carefully, in the event of a complaint.

For deliveries in Europe (excluding mainland France):