Terms of sale

Preliminary Article – Identification

This site is operated by ZED BT (hereinafter “BONTON”), a simplified joint-stock company with share capital of 1,000 euros, whose registered office is at 466 Rue des Mercières, 69140 Rillieux-la-Pape, registered with the Lyon Trade and Companies Register under number 982 146 821 and represented by Ms Émilie Zannier. 

Article 1 – Our Commercial Policy

BONTON creates, designs, manufactures and sells ready-to-wear clothing, fashion accessories, footwear, lifestyle products and furniture for children (hereinafter the “Products”).

In addition to the stores it operates and its distribution network, BONTON has established an e-commerce distance-selling system accessible to consumer customers (hereinafter the “Customer”) at the following URL: www.bonton.fr (hereinafter the “Site”).

These general terms and conditions set out the terms of online sales and delivery of the Products, as well as the rights and obligations of the parties in this regard.

The applicable version of the terms and conditions is the one available online on the Site on the date of the Customer’s order. These terms and conditions may, where applicable, be supplemented by specific terms of use for certain services offered on the Site. Those specific terms supplement these terms and conditions and take precedence in the event of any conflict.

BONTON’s failure to invoke any of the general terms and conditions of sale at any given time shall not be interpreted as a waiver of its right to invoke any of those terms and conditions at a later date.

The invalidity of a contractual clause shall not invalidate the general terms and conditions of sale. BONTON’s temporary or permanent failure to apply one or more clauses of the general terms and conditions of sale shall not constitute a waiver of the other clauses, which shall remain in effect.

The Site is generally accessible to all internet users 24 hours a day, 7 days a week, except during scheduled or unscheduled interruptions by BONTON or its service providers for maintenance, security or Site updates, or in cases of force majeure. BONTON cannot be held liable for any damage of any kind arising from the Site being unavailable.

BONTON does not guarantee that the Site will be free from faults, errors or bugs, or that it will operate without breakdowns or interruptions. BONTON may, at its sole discretion, determine any period during which the Site or its content is unavailable. BONTON shall not be liable for data transmission or connection problems, or network unavailability.

Article 2 – Shopping in our online store - Legal capacity

Legal capacity

The Site is accessible:

To any natural person with full legal capacity to enter into obligations under these general terms and conditions. A natural person who does not have full legal capacity may access the Site only with the consent of their legal representative.
To any legal entity acting through a natural person with the legal capacity to enter into contracts in the name and on behalf of that entity.

 2. Acceptance of the General Terms and Conditions

The Customer accepts these general terms and conditions by ticking a box on the order form. Acceptance must be unconditional and complete. Any conditional acceptance shall be deemed null and void. A Customer who does not agree to be bound by these general terms and conditions must not place an order on the Site.

Registering on the Site

To place an order on the Site, the Customer is not required to register on the Site by completing the form provided for that purpose.

In all cases, the Customer must provide the outfit of information marked as mandatory.

If the Customer decides to create a personal area, registration automatically opens an account in the Customer’s name (hereinafter the “Account”), giving the Customer access to a personal area (hereinafter the “Personal Area”) through which they can manage their purchases in the form and using the technical means that BONTON considers most appropriate.

The Customer guarantees that all information provided on the registration form is accurate, up to date and truthful, and is not misleading in any way.

The Customer undertakes to update this information in their Personal Account if it changes (in particular, if their postal address changes), so that it continues to meet the criteria set out above.

The Customer is informed and agrees that the information entered to create or update their Account constitutes proof of their identity. The Customer is bound by the information they enter as soon as they confirm it.

The Customer may access their Personal Area at any time by logging in with their username and password.

The Customer undertakes to use their Account personally and not to allow any third party to use it in their place or on their behalf, unless the Customer assumes full responsibility for such use.

The Customer is also responsible for keeping their username and password confidential. Any access to the Site using these credentials shall be deemed to have been made by the Customer. The Customer must contact BONTON immediately using the contact details in Article 2 of these terms and conditions if they become aware that their Account has been used without their knowledge. The Customer acknowledges BONTON’s right to take any appropriate measures in such circumstances.

The order form contains the outfit of essential information relating to the order: product prices (including applicable taxes or duties), payment methods, available delivery options and delivery charges.

Article 3 – Product Characteristics - Cards for Gifts

Before placing an online order, and in accordance in particular with Article L111-1 of the French Consumer Code, the Customer may consult the details of each Product they wish to order on the Site.

Products are offered for sale online subject to stock availability and deliveries received, or, where applicable, subject to the possibility of ordering them.
The Product information on each sales page is supplied to BONTON by the suppliers of those Products.
BONTON will endeavour to ensure that the photographs and descriptions of products on the Site are as faithful as possible to the products themselves. Products offered for sale are described and presented as accurately as possible.

The Products comply with current French legislation and standards applicable in France. BONTON shall not be liable for any failure to comply with the legislation of the country to which a product is delivered. The Customer is responsible for checking with local authorities whether the Products they intend to order may be imported or used.

The BONTON e-gift card is valid for 1 year from its date of purchase on the Site. When it is purchased, a code will be emailed to the Customer, who can forward it to the recipient or print it out. The e-gift card can be used in one or more transactions up to its value and can be combined with another payment method. However, no change can be given, and it cannot be exchanged or refunded, even in part, including if it is lost, stolen, damaged or expires.

Article 4 – Ordering Process

To place an order, the Customer must select the Product(s) they wish to buy from the online shop, taking care to check their chosen colour and size options.

The Customer may view a summary of their basket at any time before the order is finally confirmed and may correct any errors in the information entered.

Once the selection is complete, the Customer must confirm their basket and proceed to the next step, “Delivery”, to enter the billing and shipping addresses and choose a delivery method. The Customer must ensure that all information required for delivery is clearly provided.

To complete the order, the Customer must choose a payment method and may then enter the confidential information relating to their basket purchase on the secure interface. This will formally and definitively conclude the sales contract.

An email is automatically sent to the Customer to confirm their order, provided that the email address entered on the form is correct.

This email confirms the order and summarises the order reference number, the Products ordered by the Customer and their prices, the arrangements for delivering the Products, the terms and conditions for withdrawal via the Customer’s Account, and the address of or link to customer service, where the Customer can ask any questions about their order.

The Customer can track the status of their order in the “My Account” section of the Site. For any questions about tracking their order, the Customer can contact BONTON Customer Service by email at contact@bonton.fr, Monday to Friday, 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m., excluding public holidays.

Article 5 – Prices

The sale prices of the Products are displayed on the Site.

The stated selling prices of the Products are expressed in euros and include all taxes (VAT included), but exclude delivery charges. Delivery charges are payable by the Customer and are added to the price of the Products.

The sale prices of the Products are those in force on the date the Customer submits their order confirmation. 

BONTON reserves the right, at its sole discretion and on terms determined by it alone, to offer promotions or price reductions.

Delivery charges will be stated before the Customer gives final confirmation of the order. Prices also do not take into account any promotional offers or personal discounts, which will be indicated before final confirmation of the order. Prices include Value Added Tax (VAT) applicable on the date of the order, and any change to the applicable rate will automatically be reflected in the price of products sold by BONTON on the Site.

BONTON may change Product prices at any time, but prices cannot be changed once the Customer has placed an order. In addition, if one or more taxes or levies, particularly environmental levies, are introduced or changed, whether increased or decreased, this change may be reflected in the selling price of Products sold by BONTON on the Site. 

Article 6 - Payment Methods

To pay for the Products and shipping charges, you can follow the instructions on your order form.

The full price of the Products is payable when the order is placed. Amounts paid may not at any time be considered deposits or advance payments. The Customer can pay for their order online by bank card: VISA, MASTERCARD, AMERICAN EXPRESS, Apple Pay and PayPal. They must enter the number on the front of their bank card, its expiry date and the security code on the back. When confirming their order, the Customer guarantees BONTON that they have the necessary authorisation to use their chosen payment method.

BONTON reserves the right to suspend or cancel the fulfilment of any order and/or any delivery, regardless of its nature or stage of fulfilment, if the Customer fails to pay or pays only part of any amount due, if a payment dispute is being handled, if a payment incident occurs, or in the event of fraud or attempted fraud relating to use of the Site.

BONTON may also ask the Customer for supporting documents before confirming an order. As part of its order verification procedure, BONTON may ask the Customer to send an outfit of supporting documents by email, post or fax. The order will be confirmed only after the documents sent have been received and checked. If they are not received within 15 days of the order being placed, the order shall automatically be deemed cancelled.

The Customer can shop with peace of mind: we undertake to make every effort to ensure the security and confidentiality of data transmitted online, particularly bank details, through our payment partners. The Site uses SSL (Secure Socket Layer) technology to encrypt bank details when they are transmitted over the network. The Customer can tell that the transmission is encrypted when a padlock symbol appears in their browser. The transaction is processed through our payment partners, who alone have access to the bank details provided on the Site at the time of payment.

Once the order has been placed, the Customer can access the original invoice in the “My Account” section of the Site.

BONTON retains full ownership of the Products sold until the price, including delivery charges, has been paid in full and received.

Article 7 – Dispatch

BONTON delivers to the following countries: France, Germany, Saudi Arabia, Austria, Australia, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Croatia, Côte d’Ivoire, Denmark, United Arab Emirates, Spain, Estonia, United States, Finland, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Morocco, Mexico, Monaco, Norway, Netherlands, Poland, Portugal, Czech Republic, Qatar, Romania, United Kingdom, Singapore, Slovakia, Slovenia, Sweden and Switzerland (excluding special territories requiring tax-free sales, particularly the French overseas departments and territories). For more information about delivery, the Customer can contact Customer Service by email at contact@bonton.fr

For more information about delivery, the Customer can contact Customer Service by email at contact@bonton.fr

Products are delivered to the address provided by the Customer when placing the order. The Customer must check that the information provided to BONTON is complete and accurate. If the Customer makes an error in the delivery address, the carrier will return the parcel marked NPAI (“not at the address provided”). If delivery is delayed or incorrect, the Customer may not hold BONTON liable for failure to deliver under any circumstances, and BONTON Customer Service will contact the Customer to arrange a second delivery at the Customer’s expense.

Before confirming an order, the Customer is informed of the available delivery methods for the Product ordered, along with the timescales and charges for each method.

The Customer must select the desired delivery method and provide all the information needed to deliver the Product by that method.

The Customer is solely responsible for collecting delivered Products within the required timeframes.

BONTON cannot be held liable for delivery delays caused by the unforeseeable and unavoidable actions of a third party to the contract or by force majeure.

Delivery is free on purchases of €150 or more for delivery within the European Union by Colissimo without a signature required. 

For any order placed online and confirmed on the Website, the order will be prepared within 2 working days, subject to stock availability. If an order contains one or more unavailable products, BONTON will dispatch only the available Products and cancel and refund the unavailable products. Customer Service will then contact the Customer as soon as possible.

You will be sent an email when the Products are dispatched, provided the email address entered on the registration form is correct. Once you receive this email, you can refer to the carrier delivery times stated below.

Colissimo:

This delivery method provides delivery of your parcel within 3 to 5 working days of dispatch for €6.90, in mainland France and Monaco only, via La Poste and its Colissimo service (excluding order processing and preparation time). Deliveries take place Monday to Saturday morning, except on public holidays. La Poste handles the parcel and delivers it to the address given by the Customer. If the Customer is absent at the time of delivery and the parcel’s dimensions allow it, the postal worker will leave it in the letterbox. Otherwise, a delivery notice will tell the Customer where to collect the parcel from a nearby post office within 15 days.

Colissimo International:

This delivery method is available for European countries and provides delivery of your parcel within 5 to 8 working days, starting at €7.90. Deliveries take place Monday to Friday only, except on public holidays. A signature is required on delivery. If no one is present, a delivery notice with the carrier’s contact details will be left so that another delivery can be arranged. Orders may be subject to taxes and customs duties in the destination country, payable by the customer.

Chronopost:

This delivery option guarantees dispatch of the parcel within 48 hours via Chronopost for €9.90 in mainland France, excluding the time needed to process and prepare the order. Deliveries are made Monday to Saturday, excluding public holidays. Chronopost collects the parcel and delivers it to the delivery address given when the order was placed. The parcel can be tracked at www.chronopost.fr/suivi using the tracking number on your parcel’s shipping document. If you are absent when delivery is attempted, you will receive a text message telling you where to collect your parcel from the nearest Relais Colis collection point or Chronopost branch within 10 days. If the parcel is not collected within the time limit set by the carrier, the products will be returned to the sender. Once the sender receives the parcel, the Site www.bonton.fr will refund the Customer the invoiced price of the products ordered, excluding delivery charges.

DHL: This delivery method is reserved for international parcels (excluding mainland France and Europe). It provides delivery of your parcel within 3 to 5 working days, starting at €19.90.

Orders are subject to taxes and customs duties payable by the customer/recipient.

Our products are packaged in accordance with applicable transport standards to ensure they are properly protected during delivery. The Customer is asked to follow the same standards when returning a Product. If a returned Product is found to have been damaged because it was inadequately packaged, this may result in a partial refund or no refund if the Product cannot be resold in its current condition or if the reported technical issue has worsened.

We remind the Customer that it is their responsibility to inspect their parcels on receipt and to notify BONTON of any irregularity (damage, damage to the parcel, an item missing from the delivery note, broken products, a delivery date outside the delivery service’s usual timeframes, an incorrect product reference, etc.) within 3 working days. If BONTON is not notified of such irregularities, the Product will be deemed accepted by the Customer, who may not raise any dispute concerning its delivery.

You are responsible for the goods as soon as they are physically handed over to you, as the transfer of possession entails the transfer of risk.

Article 8 – Packaging

The gift-wrapping option is available online!

Simply add the option to your basket before placing your order. Your order will then be carefully wrapped by hand in Bonton packaging, with a maximum of one gift wrap per item ordered.

You can also include a card with a personal message.

To offer you this service under the best possible conditions, gift wrapping is available for baskets containing at least one full-price item. It cannot therefore be added to orders consisting entirely of sale items.

Please note: this option is not available for bulky items and provides only one gift wrap per order.

Article 9 – Right of withdrawal and returns

The right of withdrawal shall be exercised in accordance with the French Consumer Code. A standard withdrawal form is reproduced in Annex 2 of these terms.

All Products may be returned under the right of withdrawal, except those excluded by Article L. 221-28 of the French Consumer Code, reproduced below:

The right of withdrawal cannot be exercised for contracts involving:

For the supply of services fully performed before the end of the withdrawal period, where performance began with the consumer’s prior express consent and express waiver of their right of withdrawal;
For the supply of goods or services whose price depends on fluctuations in the financial market beyond the trader’s control that may occur during the withdrawal period;
For the supply of goods made to the consumer’s specifications or clearly personalised;
For the supply of goods liable to deteriorate or expire rapidly;
For the supply of goods unsealed by the consumer after delivery that cannot be returned for reasons of hygiene or health protection;
For the supply of goods which, after delivery, are by their nature inseparably mixed with other items;
For the supply of alcoholic beverages whose delivery is deferred by more than thirty days and whose value, agreed when the contract was concluded, depends on market fluctuations beyond the trader’s control;
For urgent care or repair work at the consumer’s home, expressly requested by the consumer, limited to the spare parts and work strictly necessary to deal with the emergency;
For the supply of audio or video recordings or computer software unsealed by the consumer after delivery;
For the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
Concluded at a public auction;
For the provision of accommodation services other than residential accommodation, goods transport services, car hire, catering or leisure activities to be provided on a specific date or during a specific period;
For the supply of digital content not provided on a physical medium, where performance began with the consumer’s prior express consent and express waiver of their right of withdrawal.

The Customer has 14 full days to return the ordered Product(s), without having to give a reason or bear any costs other than those specified in this article. This period begins on the day after delivery of the order, or on the first working day following delivery, or, where the order is delivered in several instalments, on the day the last Product is delivered.

BONTON cannot be held responsible if the Customer provides an incorrect delivery address. 

For deliveries within mainland France: returns are free of charge.

If you wish to return one or more items, please follow the procedure below.

1) Visit our website, then find "Make a return" at the bottom of the page.

2) Enter your "Order number", then your "Order email address or delivery postcode". Select the product(s) you wish to return, then state the reason for the return.

3) Confirm your personal details, then submit your return request.

4) You will then receive an email containing a return label.

5) Attach one part of this return label to the parcel. Please also enclose the delivery note that came with your order, circling the products you wish to return.

6) Prepare your parcel, then take it to the postal centre for your carrier, as indicated on your return label.

If you choose a post office or a retailer in the La Poste network, remember to have your proof of posting stamped or signed. This will allow you to track your return and serve as proof in the event of a claim.

Once we receive the parcel and have checked the items, we will issue a refund directly to the payment method used for the purchase. If you paid with a voucher, it will be credited back to you.

Please keep your proof of posting safe in case you need to make a claim.

For deliveries within Europe (excluding metropolitan France):